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Wayne D. Roesner

Process Knowledge/Skills
For example, using order fulfillment systems

Situation:	Upper Management received a multitude of reports from the existing reporting system. You could run the same report twice and get different numbers, the underlying data was not changing).
Task:	Investigate the reasons the reports were not the same.
Action:	Requested examples from users and found that although the reports looked the same the users were generating the information a different way. One user would select the data based on Area of Responsibility and Accountability (AORA), the other user would select the Territories for the data. Although the data should have reported the same, the underlying data was not being kept up to date, i.e when sales would add a new territory, they would forget to notify someone to add it to an AORA. Hence inconsistent reports. First the AORA’s were all corrected, the reports then worked perfectly. I then reviewed the Sales process of territory changes with Sales and updated their procedures to validate AORA.
Result:	Reports now came out accurately and consistent.